Welcome to The British Linen. We are committed to providing reliable delivery and a smooth shopping experience for all our customers.
🚚 Shipping Policy
Delivery Charges
| Region | Delivery Cost | Free Delivery |
|---|---|---|
| UK Mainland | £1.99 | Orders Over £50 |
| Northern Ireland | £9.99 | Orders Over £100 |
| Ireland | £9.99 | Orders Over £100 |
| Scotland Highlands | £9.99 | Orders Over £100 |
| Isle of Man | £10.99 | Orders Over £100 |
| Channel Islands | £29.99 | Orders Over £200 |
📦 Processing Time
- Orders are usually processed within 1–2 working days.
- Orders placed during weekends or public holidays will be processed on the next working day.
- During busy sale periods, dispatch times may be slightly delayed.
⏱ Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| UK Mainland | 2–4 Working Days |
| Northern Ireland | 3–6 Working Days |
| Ireland | 3–6 Working Days |
| Scotland Highlands | 3–6 Working Days |
| Isle of Man | 4–7 Working Days |
| Channel Islands | 5–8 Working Days |
Please note that delivery times are estimates and may vary due to courier delays or peak seasons.
📍 Tracking Orders
Once your order has been dispatched, you may receive a confirmation email with tracking details where available.
⚠ Important Shipping Information
- Please ensure your delivery address is entered correctly before placing your order.
- Free shipping thresholds apply after discounts and promotional codes are applied.
- We are not responsible for delays caused by courier services, weather conditions, or incorrect delivery details.
🔄 Return Policy
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.
📅 Return Eligibility
- Returns must be requested within 14 days of receiving your order.
- Items must be:
- Unused
- Unwashed
- In original packaging
- In resellable condition
We reserve the right to refuse returns that do not meet these conditions.
❌ Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Items without original packaging
- Clearance or final sale items
- Personalised or custom-made products
💳 Refunds
- Once your return is received and inspected, we will notify you regarding approval of your refund.
- Approved refunds will be processed to your original payment method within 5–10 working days.
- Original shipping charges are non-refundable unless the item is faulty or incorrect.
🔁 Exchanges
We currently only replace items if they are defective, damaged, or incorrect.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked delivery service when returning items.
📞 Contact Us
If you have any questions regarding shipping or returns, please contact us through: